Frequently Asked Questions

Architectural

• What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications must be approved by the architectural committee before work begins.  For more information, please see the ACC guidelines here.

• Where do I find my community's architectural modification request application? 

Please submit ACC Change Request at https://provenceatfirewheel.org.  Click ACC Change Request from the top menu of the page.

• What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted, it will be reviewed by the Architectural Control Committee. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine whether the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. 

• What is the status of my application?

If you have not heard from the ACC committee within 30 days from the date of submission, please contact DPVImanager@goodwintx.com 

What are the fence requirements for my community?

Please see the fence requirements here.

Board Meetings

• How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq-Events. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

• Where can I find copies of the most recent Meeting Minutes?

Meeting minutes will be posted in the Documents section of TownSq-Meeting Minutes.

Common Area Maintenance

• What does the Association maintain and what am I responsible for maintaining?

The Association maintains the common areas and otherwise preserves and furthers the operation of the property as a first quality residential subdivision.

Homeowners are responsible for keeping property in good condition and repair.

Owner maintenance responsibilities include but are not limited to adequate exterior painting and other maintenance, keeping landscaping and sprinkler systems on the lot in well-maintained condition, and keeping the sidewalk on lot in good condition and repair.

• I need to report a maintenance issue to a common area in the community…

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request here and include pictures and as much detail as possible. 

• What is the trash/waste pick-up schedule for my community?

Scheduled trash day is Wednesday. 

Please remember to store your trash bins/ recycle bins out of street view on non-trash pick-up days.  Fine violation will be enforced!

• What is the bulk pick-up schedule for my community?

Trash and brush and bulky materials are collected weekly on Wednesday. Recycling is collected on the same day as trash and brush and bulky materials every other week.

See Collection Schedule | Garland, TX (garlandtx.gov) for holiday closures, services delays, and more information. 

• How do I get electric/gas/water/trash service? 

Please visit Utilities | Garland, TX (garlandtx.gov) for information about utilities.

Compliance

• I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.  

• I need to report an issue with a neighbor's home. 

Please submit a Request in TownSq with pictures and as much detail as possible.

• When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed. 

• Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found here.

Contacts

• Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

 TownSq-Request: Submit a request via our web or mobile application.  

 Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. 

214-445-2700 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

 Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com. 

• How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled board meeting or by sending an email to: board@provenceatfirewheel.org.

Documents

• Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website here.

Financial

• What is my balance?

You can view your account balance by logging in to TownSq-Account. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:30 AM-5:00 PM by phone, 214-445-2700, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

• How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address. You will need to note your account number and association code DPVI in the memo section of your check.

 DPVI – Provence at Firewheel HOA

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (https://dpvi.sites.townsq.io/0) or mobile application. Your account balance is also available by accessing your TownSq account.

 From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code DPVI in the memo section of your check. 

• Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

1. Login to TownSq at https://dpvi.sites.townsq.io/0
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

• What is my property code?

Your Property Code is DPVI.

• What is the Management ID?

6587

• When is my assessment due?

$525.00 annually due the 1st of each January.  Late fees will be charged on unpaid assessments on the last day of each month.

• Are there any fees associated with online payments?

When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

• Why does my account show a negative number?

A negative number means that you have a credit balance. 

• I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 214-445-2700, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

• Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 

• What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.

• Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 214-445-2700.

Insurance

• My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 214-445-2700, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq-Request. 

Owner Information

• How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 214-445-2700, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq-Request. 

Resales

• How do I get a lender questionnaire completed? 

  Lender questionnaires can be ordered via the Market Place website at https://marketplace.communityarchives.com/login.

  • How much does a lender questionnaire cost?

• Visit the Market Place website at https://marketplace.communityarchives.com/login

  for pricing. 

  • Where do I obtain a resale certificate?

• Resale Certificates can be ordered via the Market Place website at https://marketplace.communityarchives.com/login

  • I'm the Lender and would like to get a statement.  Is there a charge for this?

• A statement can be ordered via the Market Place website at https://marketplace.communityarchives.com/login

Rules/Regulations

• What is the community's rental/leasing policy?

The rental/leasing policy can be found here. 

• What is the community's pet policy?

Per page 5 of the DCCR in section 2.1(d):  

 Pet and Animal Restrictions. Only regular household pets such as cats and dogs shall be permitted on the Property and then only for personal use and not for any business use such as breeding, kennel operations and the like. No other animals shall be permitted to be maintained upon the Property, including the following: cows, horses, bees, hogs, sheep, goats, poultry, or skunks. No more than four (4) domesticated household pets are permitted in any Residence. All pets shall be kept within the fenced-in area or an owner’s Lot and shall not be permitted to run free through the Property.

• What is the community's parking policy?

Please see the parking policy here.

TownSq

• What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

 Easily communicate with neighbors, community managers, and board members 

• Manage your account and pay online
• Get up-to-date community news and events
• Request and review status of service inquiries
• Participate in community polls
• Access community forms and documents
• And more…

 How do I register for TownSq?

 Registering for TownSq is fast and easy. Follow the steps below to get started: 

 Visit https://app.townsq.io/ais/sign-up

1. Enter your Account Number and Zip code (Physical property address)
2. Provide your email address and create a password 

• I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 214-445-2700, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

• How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq-Login, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

• How do I submit a request in TownSq?

Once you have logged in to TownSq-Login, click the “Requests” link on the menu bar on the left-hand side of your screen. 

• I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.